- efficiency of customer service
- эффективность обслуживания клиентов
English-russian dctionary of contemporary Economics. 2014.
efficiency of customer service
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efficiency */*/ — UK [ɪˈfɪʃ(ə)nsɪ] / US noun [uncountable] Word forms efficiency : singular efficiency plural efficiencies the ability to work well and produce good results by using the available time, money, supplies etc in the most effective way the search for… … English dictionary
efficiency — ef|fi|cien|cy [ ı fıʃnsi ] noun ** 1. ) uncount the ability to work well and produce good results by using the available time, money, supplies, etc. in the most effective way: the search for lower costs and greater efficiency The inspectors were… … Usage of the words and phrases in modern English
efficiency*/ — [ɪˈfɪʃ(ə)nsi] noun [U] the ability to work well and produce good results, using the available time, money, supplies etc in the most effective way Ant: inefficiency new technology aimed at improving efficiency and customer service[/ex] … Dictionary for writing and speaking English
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer dynamics — is an emerging theory on customer business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone … Wikipedia
Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… … Wikipedia
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
service — ▪ I. service ser‧vice 1 [ˈsɜːvs ǁ ˈsɜːr ] noun 1. [countable usually plural] COMMERCE business that involves selling help and advice, or delivering goods etc for customers, rather than manufacturing goods: • He charged a £600,000 fee for… … Financial and business terms
Customer Cost — refers not only to the price of a product, but also encompasses the purchase costs as well as use costs and post use costs. Purchase costs mainly consist of the cost of searching for a product, gathering information about it and obtaining it. The … Wikipedia
Service Economy, The — Economic activity has traditionally been divided into extractive, constructive, manufacturing, and service sectors. With the decline of heavy engineering and the rise of the knowledge based economy, the service industries make up an ever… … Big dictionary of business and management
